Mall of America – Nickelodeon Universe

Ride Operator : Operate mechanical and non-mechanical rides, loading and unloading of guests, enforce height and safety requirements, using microphone to make announcements and go override instructions, politely greet customers, ensure overall safety, enforce policies, greet customers, scan passes and wristbands, clean ride area, sweep, wipe down rides, empty trash. May have to provide support in other areas, including custodial duties, cash handling. Please see attached job description below. Employer interviews required.

Ropes Course : Communicate to guests giving an explanation of how the flow of the attractions works, wait
times, and rules. Enforce the safety of all guests. Properly harness and secure guests prior to them entering the attractions. Ensure loose articles are properly stored. Inspect all equipment prior to use. Professionally communicate any concerns with the Supervisor. Deal calmly and efficiently with stressful situations and guests. Understand and participate in emergency procedures including but not limited to takedown procedures, rescues on the zip line. Please note that the ropes course is 55 feet above the park. It is essential that applicants are comfortable with heights. See the full job description attached. Employer Skype Interview required.

CE Food & Bev Team Member : Provide outstanding guest service by greeting guests courteously, uncovering their needs
and giving polite parting remarks

Food safety and sanitation are met and maintained, following food safety policies and procedures per the MN Health Code. Perform necessary tasks in food prep and serving food products Maintain product knowledge of food items, ingredients and allergens Learn all menu items, portions and accompaniments to The Crayola Experience’s specifications.

Manage the queue efficiently using provided training and resources. Utilizing suggestive selling techniques to increase sales. Maintain knowledge of current sales, promotions, discounts and product. Oversee safety and cleanliness of food locations
Maintain knowledge of Loss Prevention procedures. Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures. Stock food locations as needed May perform functions of other attractions positions as needed based on staffing Regular, reliable and consistent attendance Other duties as assigned.

CE Attractions Associate : Provide outstanding guest service by greeting and conversing with guests and determining
their needs; in a courteous and polite manner. Support the Crayola brand’s educational mission to use the arts as a tool for intellectual and emotional development of children Oversees attraction areas to ensure service excellence, safety and cleanliness Facilitates art projects and activities with guests

Prepares materials, maintains appropriate inventory of necessary materials, monitors activities and cleans and organizes work stations as needed. Hosts birthday parties and/or Manufacturing demonstrations on rotating basis•Monitors activity areas and adapts the facilitation of an area according to guest volume Assists in workshops, special events and outreach activities as needed Assist guests with product, ticket, and general questions concerning Crayola Experience, Mall of America and the local region. Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Crayola Experience and Mall of America. Understand ticket options for each attraction as advertised.

Follow all operational procedures as written in the SOP. Operating special attractions as trained to ensure safety and a positive guest experience. Utilize and maintain loss prevention procedures for both product and currency. Explain and enforce ticket policies for Crayola Experience and other attractions. May provide support in other work areas as needed. Regular and consistent attendance. Other duties as assigned.

Specialty Attractions Cashier : •Provide outstanding guest service by greeting and conversing with guests and determining
their needs; in a courteous and polite manner.

•Assist guests with product, ticket, and general questions concerning Mall of America, Nickelodeon Universe and the local region.
•Maintain specific product area as determined by supervisory team.
•Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Nickelodeon Universe and Mall of America.
•Understand ticket options for each attraction as advertised.
•Manage the queue efficiently using provided training and resources.
•Clean, organize, and maintain your workspace.
•Restock retail displays as needed.
•Oversee safety and cleanliness of locations assigned.
•Follow all operational procedures as written in the SOP.
•Operating special attractions as trained to ensure safety and a positive guest experience.
•Conduct guest screening to ensure safety standards are upheld.
•Utilize and maintain loss prevention procedures for both product and currency.
•Maintain knowledge of current sales, promotions and discounts.
•Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales.
•Recommend, select, and assist in appropriate admission purchase based on guests’ needs and questions.
•Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures.
•Explain and enforce ticket policies for Nickelodeon Universe and other attractions.
•May provide support in other work areas as needed.
•Regular and consistent attendance.
•Other duties as assigned

Retail Cashier : Provide outstanding guest service by greeting and conversing with guests and determining their needs; in a courteous and polite manner. Assist guests with product, ticket, and general questions concerning Mall of America and the
local region.

Prepare and organize product for display and purchase. Maintain specific product area as determined by supervisory team. Communicate inventory levels and sales of product to the Retail team. Understand the products carried, their features, options, and benefits; as well as the branding of Nickelodeon Universe and Mall of America. Clean, organize, and maintain the sales floor and stock rooms. Restock sales floor and displays as needed. Oversee safety and cleanliness of locations assigned. Utilize and maintain loss prevention procedures for both product and currency. Maintain knowledge of current sales, promotions and discounts. Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales. Recommend, select, and assist in locating merchandise based on guests’ needs and questions. Efficiently utilize the point of sale system to ring and count funds accurately and timely while
following established cash handling procedures. Explain and enforce ticket policies for Nickelodeon Universe and other attractions. May provide support in other work areas as needed. Regular and consistent attendance. Other duties as assigned

Position

Ride Operator (2 M/F) ❌ (เต็มแล้วจ้า)
Ropes Course (1 M/F)
CE Food & Bev Team Member (2 M/F) ❌ (เต็มแล้วจ้า)
CE Attractions Associate (2 M/F) ❌ (เต็มแล้วจ้า)
Specialty Attractions Cashier (2 M/F)
Retail Cashier (1 M/F)

Location

Bloomington , MN

Rate

Ride Operator ( $16.00 per hour )
Ropes Course ( $17.00 per hour )
CE Food & Bev Team Member ( $15.00 per hour )
CE Attractions Associate ( $15.00 per hour )
Specialty Attractions Cashier ( $15.00 per hour )
Retail Cashier ( $15.00 per hour )

Hours

32-40 hours per week

Start Date

10 May 2024 – 15 Jun 2024

End Date

4 Sep 2024 – 7 Sep 2024

English level

Upper Intermediate – Advanced

Housing

$200.00 per week (Must Arrange Own) **Expect to pay between $150 and $250 per week
Deposit amount : $100-200 Upon Arrival

Transportation to work

Walking, Bicycle, Bus https://www.bloomingtonmn.org/plan/directions/bus-light-rail